Terms of Service

DRAFT — to be reviewed by a qualified lawyer before publishing. Remove this line once approved.

These terms apply when you use the Medwell website and our medical travel coordination services. Please read them carefully.

1. What Medwell does

Medwell helps patients find hospitals and doctors abroad and coordinates travel, accommodation and support. We are not a hospital or a healthcare provider. Your medical care is provided by independent hospitals and doctors, who are responsible for it.

2. No medical advice

Information on this website is general and is not medical advice. Always follow the advice of a qualified doctor. In an emergency, contact your local emergency services.

3. Quotes and prices

Prices shown on this website are estimates. The final price is confirmed by the hospital after it reviews your medical reports, and may change depending on your condition, room type and length of stay. Unless stated otherwise, prices do not include pre-treatment evaluation and scans, flights, or hotel accommodation.

4. Your responsibilities

  • Give us accurate and complete information, including your medical history.
  • Arrange a valid passport and visa, and suitable travel and health insurance.
  • Follow the instructions of your treating doctors and hospital.

5. Bookings, payments and cancellations

Any booking, payment or cancellation is governed by the written agreement we send you before you confirm, and by the policies of the hospital, hotel or airline concerned.

6. Third-party services

Hospitals, doctors, hotels and airlines are independent businesses. We are not responsible for their acts or omissions, but we will help you raise any concern with them.

7. Website content

The content of this website belongs to Medwell or its partners. You may not copy or reuse it for commercial purposes without permission.

8. Limitation of liability

To the extent the law allows, Medwell is not liable for any loss arising from medical treatment provided by third parties, or from your use of this website.

9. Governing law

These terms are governed by the laws of [country to be confirmed by Medwell].

10. Changes and contact

We may update these terms. The latest version will always be on this page. Questions? Contact us through our Contact page.