Patient Protection

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Travelling for treatment is a big decision. These are the commitments Medwell makes to every patient.

1. Your choice, always

You decide which hospital and doctor to use, and whether to go ahead at all. There is no obligation after an enquiry or a quote.

2. Medical decisions stay with doctors

Diagnosis and treatment decisions are made by your treating doctors, not by Medwell. You should always receive a clear explanation of your treatment and its risks, and give your informed consent before any procedure.

3. Clear pricing

We show what a package includes and what it does not include. Final prices are confirmed by the hospital before you travel, in writing.

4. Privacy of your medical records

Your medical information is shared only with the hospitals and doctors involved in your care, with your permission. See our Privacy Policy.

5. Honest information

We only publish patient stories with written consent, and we only show hospital accreditations, prices and figures that we can back up.

6. Raising a concern

If something goes wrong before, during or after your treatment, contact us through our Contact page. We will listen, help you raise the issue with the hospital or provider, and keep you informed.

7. Emergencies

In a medical emergency, contact local emergency services or the hospital's emergency department first.