Privacy Policy

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This policy explains what personal information Medwell (“we”, “us”) collects when you use this website and our medical travel coordination services, how we use it, and the choices you have.

1. Information we collect

  • Details you give us in our forms: your name, email address, phone or WhatsApp number, country, the treatment you are interested in, travel dates and preferences, and any message you write.
  • Medical information you choose to share, such as a description of your condition and medical reports you upload.
  • Your email address if you sign up for our newsletter.
  • Basic technical information collected by our website host for security and to keep the site working, such as your IP address and browser type.

2. How we use your information

  • To reply to your enquiry and prepare treatment, hotel or travel options for you.
  • To coordinate your care with the partner hospitals and doctors you are considering.
  • To send you our newsletter, only if you asked for it. You can unsubscribe at any time.
  • To keep our website secure and improve it, and to meet our legal obligations.

3. Your medical information

Health information is especially sensitive. We only use it to help arrange your care, and we only share it with the hospitals and doctors involved in your treatment, with your permission. You can ask us to stop using it at any time.

4. Who we share information with

  • Partner hospitals and doctors, so they can review your case and give you a quote.
  • Hotel and travel providers, only when you ask us to arrange your stay or flights.
  • Service providers who run our website and forms on our behalf.
  • Authorities, where the law requires it.

We do not sell your personal information.

5. International transfers

Our partner hospitals may be in a different country from you. When we send your information abroad to arrange your treatment, we take steps to make sure it stays protected.

6. How long we keep it

We keep your information only for as long as we need it to help you and to meet legal and record-keeping requirements. After that it is deleted.

7. Your rights

You can ask to see the information we hold about you, correct it, delete it, or withdraw your consent. To do this, contact us through our Contact page.

8. Patient stories

We only publish a patient's story, name, photo or video with that patient's written permission, and we remove it if they ask.

9. Changes to this policy

We may update this policy. The latest version will always be on this page.