Get in Touch
Have a question about treatment in India? Our coordinators are here to help, from your first message to your trip home.
Send Us a Message
Fill in the form below and a Medwell patient manager will contact you about your needs.
Our Headquarters
Medwell, 29 B, Ground Floor, Eros Garden, Faridabad, Haryana 121009, India
Monday to Saturday, 9 am – 7 pm IST
Frequently Asked Questions
How quickly will Medwell reply to my enquiry?
Medwell replies to every enquiry within 24 hours. If you send your medical reports with your message, the reply can include a free, no-obligation personalised quote and suggested partner hospitals in Delhi NCR, so you have what you need to decide on the next step.
What should I send when I contact Medwell?
To get an accurate quote, include:
- your diagnosis or a summary from your current doctor
- recent test results, scans and reports
- a list of your current medicines
- your country and preferred travel dates
- any hospital or doctor you would prefer
Can I send my medical reports to Medwell?
Yes. You can send your medical reports, scans and test results with your enquiry. Medwell shares them with the relevant specialists at partner hospitals to prepare your personalised quote. Your reports are kept confidential and help the specialist give an accurate treatment plan.
Is my information kept confidential?
Yes. Medwell keeps your personal details and medical information confidential. Your reports are used only to prepare your quote and to arrange your care with the partner hospitals you are considering. You can ask Medwell at any time how your information is being used.
Is there a charge for contacting Medwell?
No. Contacting Medwell and receiving a personalised quote are free, and there is no obligation to go ahead. Your quote sets out the treatment options at partner hospitals in India so you can compare them before making any decision. Medwell replies within 24 hours.
What happens after I contact Medwell?
After you get in touch, Medwell reviews your details and replies within 24 hours with a free personalised quote. If you decide to go ahead, Medwell books your hospital consultation, helps with the visa invitation letter, and arranges flights, a hotel near the hospital and airport pickup.
Can a family member contact Medwell on my behalf?
Yes. A relative or friend can contact Medwell for you. Please include the patient's name, age, country, diagnosis and reports so Medwell can prepare an accurate quote. All information is kept confidential, and Medwell replies within 24 hours. Medwell can also include the relative in travel planning.